Privacy Policy for iFlip Store Kenya

1 Information We Collect

We collect information about you in various ways when you use our Website or services:

1.1 Personal Information

• Contact Information: Name, email address, phone number, and physical delivery address provided when placing an order, contacting us, or signing up.
• Payment Information: Credit/debit card details, mobile payment details (M-Pesa reference and phone numbers) when purchasing or enrolling in our “Lipa Polepole” plan.
• Account Information: Profile credentials, username, and password created on our Website.
• Repair Information: Details regarding your device model, serial number, diagnostic notes, and service history when requesting repair services.
• Corporate Sales Information: Registered business name, KRA PIN / tax identification numbers, and contact details for enterprise clients.

1.2 Non-Personal Information

• Browsing Data: IP address, browser type, operating system, referring URLs, and pages visited.
• Usage Data: Products viewed, searches conducted, and interaction duration.
• Device Information: Device hardware model, screen resolution, and unique client identifiers.

1.3 Information from Third Parties

• Payment Gateways & Banks: Transaction verification notifications.
• Analytics Providers: Aggregated demographic and behavioral data (e.g. Google Analytics).
• Social Media Platforms: Inquiries initiated through WhatsApp, Instagram, or Facebook.

2 How We Collect Information

• Directly from You: When you submit online orders, request trade-in estimates, contact us via email (iflipstorekenya@gmail.com), or speak with retail sales at 0708 232323.
• Automatically: Through cookies, web beacons, and server log tools as you browse.
• From Authorized Third Parties: From verified payment aggregators and logistics partners.

3 How We Use Your Information

• Order Processing & Dispatch: To fulfill hardware orders, dispatch deliveries with riders or courier partners, and send order tracking updates.
• Customer Care & Repairs: To respond to diagnostic requests, status inquiries, and warranty coordination.
• Lipa Polepole Program: To assess financing eligibility, structure installment payments, and communicate installment schedules.
• Marketing & Updates: To communicate special offers, restock alerts, and trade-in bonus promotions (with instant opt-out).
• Legal Compliance & Fraud Prevention: To prevent fraudulent transactions and comply with consumer protection regulations in Kenya.

4 How We Share Your Information

We do not sell your personal information. We only disclose data in the following circumstances:

• Service Providers: Trusted third parties who assist us with secure payment gateways (Safaricom M-Pesa), parcel logistics (G4S / Fargo Courier), and technical infrastructure.
• Legal Obligations: When mandated by applicable law, court order, or authorized government bodies in Kenya.
• Business Transfers: In the event of a merger, corporate reorganization, or sale of company assets.

5 Cookies and Tracking Technologies

We use cookies to maintain your shopping cart, remember device comparison selections, and analyze performance. You may configure your browser to decline cookies, though certain interactive features may have limited functionality.

6 Data Security Measures

We implement rigorous technical and administrative safeguards, including 256-bit Secure Sockets Layer (SSL) encryption, firewalls, and restricted access protocols. While we take every reasonable measure, no digital system is entirely immune to breach; customers are urged to safeguard their login credentials.

7 Your Rights and Choices

Under Kenyan data protection laws, you maintain the following rights:

• Access: Request a copy of personal information we hold about you.
• Correction: Request immediate rectification of outdated or inaccurate data.
• Deletion: Request erasure of your data, subject to legal accounting retention obligations.
• Marketing Opt-Out: Unsubscribe from notifications at any time.
• Data Portability: Request export of your personal information in a structured format.

8 Data Retention & International Transfers

We retain transaction and accounting records for a minimum statutory period (typically 7 years) to satisfy tax and financial regulations. International cloud transfers are secured with standard contractual safeguards.